1. Introduction
Welcome to Sacha Pyar ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you use our mobile application and website (collectively, the "Platform").
By creating an account or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide directly
- Account registration details: name, email address, phone number, date of birth, gender
- Profile information: photos, bio, religion, sect, education, profession, city, and preferences
- Verification documents: government-issued ID and live selfie (used only for verification; not stored longer than necessary)
- Messages and communications sent through the Platform
- Feedback, support requests, and survey responses
Information collected automatically
- Device information: device type, operating system, unique device identifiers
- Usage data: features used, pages visited, time spent, match interactions
- Location data (city-level only, unless you grant precise location permission)
- Log data: IP address, access times, browser type
Information from third parties
- If you sign in via Google or Apple, we receive basic profile information from those services
- Payment processors may share transaction confirmation data with us
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account, and verify your identity
- Provide personalised match suggestions based on your preferences and compatibility
- Enable communication between matched members
- Send important service notifications (new matches, messages, account alerts)
- Detect, investigate, and prevent fraudulent or unsafe behaviour
- Comply with legal obligations and enforce our Terms of Service
- Improve and develop new features based on aggregated, anonymised usage patterns
We will not use your data for purposes not listed here without first obtaining your consent.
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:
- With other members: Your profile (as configured by your privacy settings) is visible to other verified members on the Platform
- Service providers: We engage trusted third-party vendors (hosting, analytics, payment processing, identity verification) who are contractually obligated to keep data confidential
- Legal requirements: We may disclose information if required by Pakistani law, court order, or to protect the rights and safety of our users
- Business transfers: If Sacha Pyar is acquired or merged, user data may be transferred as part of that transaction, subject to the same privacy protections
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- End-to-end encryption for all in-app messages
- Encryption of data at rest and in transit (TLS/SSL)
- Regular security audits and penetration testing
- Strict internal access controls — only authorised personnel can access personal data
- Two-factor authentication available for your account
6. Your Rights & Choices
You have the following rights over your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information directly in the app or by contacting us
- Deletion: Request deletion of your account and associated data at any time via Settings → Delete Account
- Restriction: Request that we limit how we use your data in certain circumstances
- Portability: Request a structured export of your data in a machine-readable format
- Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link
To exercise any of these rights, contact us at privacy@sachapyar.com. We will respond within 30 days.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account:
- Your profile and messages are deleted within 30 days
- Verification documents are deleted immediately upon account closure
- Anonymised, aggregated analytics data may be retained indefinitely
- Legal or safety-related records may be retained for up to 7 years where required by law
8. Cookies & Tracking
Our website uses cookies and similar tracking technologies to:
- Keep you logged in and remember your preferences
- Understand how visitors use the site (via anonymised analytics)
- Prevent fraud and abuse
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. Our mobile app does not use cookies but may use equivalent device identifiers for analytics purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you via email or an in-app notification at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@sachapyar.com
- Address: Sacha Pyar Pvt. Ltd., Karachi, Pakistan
- Response time: We aim to respond to all privacy inquiries within 5 business days